Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
Thank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Spectrum?
2.26 out of 5 271,634 ratings
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Problems in the last 24 hours in Shively, Kentucky
The chart below shows the number of Spectrum reports we have received in the last 24 hours from users in Shively and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 27: Problems at Spectrum
Spectrum is having issues since 05:40 PM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
Wi-fi (14%)
TV (9%)
Total Blackout (8%)
E-mail (4%)
Phone (2%)
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Live Outage Map Near Shively, Jefferson County, Kentucky
The most recent Spectrum outage reports came from the following cities:Louisville, Jeffersonville, Greenville, New Albany and Prospect.
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City | Problem Type | Report Time |
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TV | ||
Internet | ||
Internet | ||
Internet | ||
Total Blackout | ||
Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports Near Shively, Kentucky
Latest outage, problems and issue reports in Shively and nearby locations:
Rafael Bello (@rafabelloo) reported fromLouisville, Kentucky
@MattHodge2490 @ostrachan Then it is kind of bad form to try to pontificate if you recognize it is a cultural phenomenal with certain spectrum.
henry gardner (@henryga55111753) reported fromBuechel, Kentucky
Never use @GetSpectrum! Just cancelled my service with them after 10 years. It has been a nightmare. Talked to 5 reps on the phone today and had the worst experience. You know it must be bad if I’m willing to give up internet with no other providers in the area.
Dree B. (@DreeB_Lovely) reported fromJeffersonville, Indiana
@GetSpectrum full of sh*t...but my internet connection is better than @ATT. Both suck tho, just for different reasons!!
NICK BRADEN (@npbraden) reported fromLouisville, Kentucky
@Ask_Spectrum The person I’m currently talking to via phone is probably the worst customer service rep I’ve ever dealt with #spectrumsucks
👑LJ tha King👑 (@LJthaFiasc0) reported fromLouisville, Kentucky
@jasonmillerprod I left Spectrum years ago for the same thing (contract disputes, blocking channels) so I am just gonna wait it out but this sh*t is getting old. @Uverse
Auntie Begonia (@Slackermom66) reported fromLouisville, Kentucky
@Ask_Spectrum @GetSpectrum fix my damn internet. It has always sucked but it has been deteriorating over the past two weeks. Our wifi had been dropping out at 10-11 pm every night but now it drops out all the time. We reset the router etc.
BRIAN!! (@BrianSimpsonKY) reported fromLouisville, Kentucky
@Ask_Spectrum Just sent....my bad on me not knowing stuff lol
rwh11806 (@rwh11806) reported fromBancroft, Kentucky
@GetSpectrum so had an appointment at 8am this morning since i moved, it was set up the same time when i canceled my service for today at my old house. And yet no one has record of the install appointment. Not a good start to my day. #helpmegetservice
Horrorcrawler Gaming (@of_howard) reported fromClarksville, Indiana
Just a little PSA @GetSpectrum sucks, you'd be better off getting reception with a tin can and a stick
Mark Holloway (@NKYIota2010) reported fromLouisville, Kentucky
@GoCards @UofLPresNeeli @vincetyra ..I suggest from Cards fans if @Ask_Spectrum does not carry the @accnetwork before football season that we cancel and look to @DIRECTV @Uverse or @dish
NICK BRADEN (@npbraden) reported fromLouisville, Kentucky
My @GetSpectrum bill rises every few months yet the service deteriorates every month 😫 #Spectrum #spectrumoutage @Ask_Spectrum
Laura 🦄 (@BeaglesaurusRed) reported fromLouisville, Kentucky
@Ask_Spectrum We got it taken care of. Everything went down, when it came back up our personal settings had been set back to default (network names and passwords). Had to use my phone's hotspot to log in and fix everything. 🙄
Dävîd MčÑēįłł (dmprojcttcor) (@fluxdavidflow) reported fromCity of Saint Matthews, Kentucky
I am at my breaking point with @GetSpectrum . I’ve had to reset my router 4 times today (3 times yesterday) and I still can’t get anything to connect. And yes, the bill has been payed, I actually kinda got a connection yesterday. This is horse sh*t. Ugh. Absolutely ridiculous
Mark Holloway (@NKYIota2010) reported fromLouisville, Kentucky
Wondering of @Ask_Spectrum is going to carry the @accnetwork in Louisville before I move. If not, I will have to cancel and call @DIRECTV for service. Then tell my friends and family to switch.
Leeł Saucey 🍾 (@YoWifeyFavorite) reported fromOkolona (historical), Kentucky
****... I just lost $1.08 due to my WiFi cutting out on me ... damn you @GetSpectrum
Leeł Saucey 🍾 (@YoWifeyFavorite) reported fromOkolona (historical), Kentucky
**** @GetSpectrum ... I’m feenin be team ATT
Auntie Begonia (@Slackermom66) reported fromLouisville, Kentucky
@GetSpectrum we’ve had techs at the house four times and yet compared to AT&T and Google Fiber, Spectrum sucks. You had to got a massive cash influx when Google Fiber dumped Louisville and yet you consistently and repeatedly suck *****.
Rafael Bello (@rafabelloo) reported fromLouisville, Kentucky
@MattHodge2490 @ostrachan Then it is kind of bad form to try to pontificate if you recognize it is a cultural phenomenon with certain spectrum.
Laura 🦄 (@BeaglesaurusRed) reported fromLouisville, Kentucky
@KlangLouisville @GetSpectrum We have an extender for that. That's a problem almost everyone has if their house is big enough. It's an equipment thing.
Auntie Begonia (@Slackermom66) reported fromLouisville, Kentucky
@Ask_Spectrum That is bullsh*t. This happens if not every night then every other night. Get someone out here to make the service I pay for reliable. We just had a guy out last week who clearly did not fix it.
Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
Jennifer Parsons (@JP450JJP) reported
@Ask_Spectrum Fix your ****. I'm tired of paying for slow service that constantly goes out. Dear Lord I wish we had someone better here. Spectrum sucks.
Resq118 🇺🇸🇺🇸🇺🇸🇺🇸 (@Resq118) reported
@Ask_Spectrum Can’t even get on the website, it won’t let me log in. If I supply my acct # are you just going to tell me there’s a problem you know about and are working on it? While you’re fixing tge Tv fix the website
🤖❤️Ⓜ️🅰️lℹ️nd🅰️ I ❤️The Boys In The Band🇺🇸🎶 (@DolphinMg) reported
@Ask_Spectrum I have had a long day at work today and I just want to watch some TV and relax. Please fix this as soon as possible.
Tameka (BloggerPoet) (@tamstarz) reported
I tried calling @Ask_Spectrum to cancel TV Choice & learned no calls were being accepted due to call volume. If it's not the continuous outages, slow internet or other issues, you don't make it easy for your customers to modify their accounts & services. #Unhappy #Spectrum
Beto (@818NOHO) reported
@djdoug4ever @Ask_Spectrum I know. The prices go up but not the quality of the service.
yourboyCLE (@yourboyCLE) reported
Yo @Ask_Spectrum why are y’all the worst internet provider in the US?
Joe Anthony✊🏽🇵🇷 (@JAnthony818) reported
@Ask_Spectrum The TV App? How about the regular app freezing up, the website repeatedly asking for you to log in, the phone center's inability to take calls, the chat with an hour+ wait time for an agent and the internet down all day! But heaven forbid we don't pay our bill on time huh? 🤨
Tim Hurley (@Hudsonvalleykid) reported
@Roku Wondering why my @GetSpectrum is not working. It's working with my cable.
Rdawg (@FLNCRE) reported
@Ask_Spectrum your app isn’t working. Can’t load my statements or account info. Just add that to the large list of issues I’ve had with Spectrum over the past 12 months.
RG / demonsquadgamin21 (@demonsquadgamin) reported
@Ask_Spectrum I have had no internet since last night and I have swapped equipment and they scheduled a technician to come out the 18th I can’t wait that long to be without internet me and my wife have finals due this week please help