Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
The latest reports from users having issues in Louisville come from postal codes 40291, 40258, 40216, 40203, 40259, 40212, 40206 and 40217.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
Thank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Spectrum?
2.26 out of 5 271,634 ratings
Thank you!
Problems in the last 24 hours in Louisville, Kentucky
The chart below shows the number of Spectrum reports we have received in the last 24 hours from users in Louisville and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 27: Problems at Spectrum
Spectrum is having issues since 05:40 PM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
Wi-fi (14%)
TV (9%)
Total Blackout (8%)
E-mail (4%)
Phone (2%)
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Live Outage Map Near Louisville, Jefferson County, Kentucky
The most recent Spectrum outage reports came from the following cities:Louisville, Jeffersonville, New Albany and Prospect.
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City | Problem Type | Report Time |
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TV | ||
Internet | ||
Internet | ||
Internet | ||
Total Blackout | ||
Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports Near Louisville, Kentucky
Latest outage, problems and issue reports in Louisville and nearby locations:
Olivia Anne (@OliviaAnne) reported fromBrownsboro Farm, Kentucky
@Ask_Spectrum If I get in touch with Spectrum again it will be to cancel! The "follow-up survey call" just BUZZED SO LOUD by the 3rd question that it just hung up! Monopolies must be how Spectrum continues to exist! Shameful lack of service.
Bubba Ray Lindy (@jclindeman) reported fromCity of Saint Matthews, Kentucky
Trying my best not to flip my sh*t in this store. @GetSpectrum is horrible.
NICK BRADEN (@npbraden) reported fromLouisville, Kentucky
@Ask_Spectrum The person I’m currently talking to via phone is probably the worst customer service rep I’ve ever dealt with #spectrumsucks
Valentine (@valentinemonsta) reported fromLouisville, Kentucky
@Ask_Spectrum Called. Yet another issue and yet another long wait time before a technician comes out. That's 2 in about a week. So that's 2 days of work I miss. Plus not to mention hours of not being able to use the internet but I mean with your company that's the status quo #Monopoly
Brianna Roby (@MorningBell4) reported fromHighview, Kentucky
@pksapienza @ATT @GetSpectrum I cut the cord years ago and use them only for internet now. Hulu for sports and tv, netflix and I'm getting Disney + or whatever when it comes out. We are super happy and never miss anything. (And an antenna for local stations.)
Grant (@DeacsWin) reported fromSycamore, Kentucky
@John_Currie @DemonDeacons @WakeForest @accnetwork Glad I checked on that. I have @Directv (which has ACCN) here in Louisville but was considering switching to @GetSpectrum. The fact that @GetSpectrum is not currently carrying the ACC Network means I will not be switching. #GoDeacs
Horrorcrawler Gaming (@of_howard) reported fromClarksville, Indiana
Just a little PSA @GetSpectrum sucks, you'd be better off getting reception with a tin can and a stick
Olivia Anne (@OliviaAnne) reported fromBrownsboro Farm, Kentucky
@Ask_Spectrum Why is it that after spending FOUR HOURS TUESDAY with no success, today you send the SECOND RESCUE INSTALLER WITHOUT the proper EQUIPMENT. This would be HYSTERICAL were it not so awful. I'm fed UP!
rwh11806 (@rwh11806) reported fromBancroft, Kentucky
@GetSpectrum so had an appointment at 8am this morning since i moved, it was set up the same time when i canceled my service for today at my old house. And yet no one has record of the install appointment. Not a good start to my day. #helpmegetservice
Laura 🦄 (@BeaglesaurusRed) reported fromLouisville, Kentucky
@KlangLouisville @GetSpectrum We have an extender for that. That's a problem almost everyone has if their house is big enough. It's an equipment thing.
Karen Raho (@RahoKaren) reported fromDouglass Hills, Kentucky
@MBremer4 @EJManuel3 @EricMacLain @accnetwork @GetSpectrum Yes, I need Spectrum to have the ACC Network.
Leeł Saucey 🍾 (@YoWifeyFavorite) reported fromOkolona (historical), Kentucky
**** @GetSpectrum ... I’m feenin be team ATT
Leeł Saucey 🍾 (@YoWifeyFavorite) reported fromOkolona (historical), Kentucky
****... I just lost $1.08 due to my WiFi cutting out on me ... damn you @GetSpectrum
Mark Holloway (@NKYIota2010) reported fromLouisville, Kentucky
@GoCards @UofLPresNeeli @vincetyra ..I suggest from Cards fans if @Ask_Spectrum does not carry the @accnetwork before football season that we cancel and look to @DIRECTV @Uverse or @dish
Eric Zollman 🆘️ (@DeusExRequiem) reported fromNew Albany, Indiana
I have ATT fiber in my house and its the slowest most garbage internet service I've had. Goes as slow as AOL. I miss @GetSpectrum
Dree B. (@DreeB_Lovely) reported fromJeffersonville, Indiana
@GetSpectrum full of sh*t...but my internet connection is better than @ATT. Both suck tho, just for different reasons!!
Kevin Geary (@kevingeary10) reported fromValley Station (historical), Kentucky
@Ask_Spectrum get home excited for the World Series. Too bad. Service is down. Beyond frustrating.
Laura 🦄 (@BeaglesaurusRed) reported fromLouisville, Kentucky
@Ask_Spectrum We got it taken care of. Everything went down, when it came back up our personal settings had been set back to default (network names and passwords). Had to use my phone's hotspot to log in and fix everything. 🙄
NICK BRADEN (@npbraden) reported fromLouisville, Kentucky
My @GetSpectrum bill rises every few months yet the service deteriorates every month 😫 #Spectrum #spectrumoutage @Ask_Spectrum
XxScudMuffinxX (@XxScudMuffinxX) reported fromHighview, Kentucky
There has been 4-5 days during the month that @GetSpectrum has had an “outage” in my area. No TV, no internet. I pay $120 a month for good, “reliable” internet. It’s bull sh*t. I need the money back that I spent for no service so I can do something else since I have no internet.
Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
Jennifer Parsons (@JP450JJP) reported
@Ask_Spectrum Fix your ****. I'm tired of paying for slow service that constantly goes out. Dear Lord I wish we had someone better here. Spectrum sucks.
Resq118 🇺🇸🇺🇸🇺🇸🇺🇸 (@Resq118) reported
@Ask_Spectrum Can’t even get on the website, it won’t let me log in. If I supply my acct # are you just going to tell me there’s a problem you know about and are working on it? While you’re fixing tge Tv fix the website
🤖❤️Ⓜ️🅰️lℹ️nd🅰️ I ❤️The Boys In The Band🇺🇸🎶 (@DolphinMg) reported
@Ask_Spectrum I have had a long day at work today and I just want to watch some TV and relax. Please fix this as soon as possible.
Tameka (BloggerPoet) (@tamstarz) reported
I tried calling @Ask_Spectrum to cancel TV Choice & learned no calls were being accepted due to call volume. If it's not the continuous outages, slow internet or other issues, you don't make it easy for your customers to modify their accounts & services. #Unhappy #Spectrum
Beto (@818NOHO) reported
@djdoug4ever @Ask_Spectrum I know. The prices go up but not the quality of the service.
yourboyCLE (@yourboyCLE) reported
Yo @Ask_Spectrum why are y’all the worst internet provider in the US?
Joe Anthony✊🏽🇵🇷 (@JAnthony818) reported
@Ask_Spectrum The TV App? How about the regular app freezing up, the website repeatedly asking for you to log in, the phone center's inability to take calls, the chat with an hour+ wait time for an agent and the internet down all day! But heaven forbid we don't pay our bill on time huh? 🤨
Tim Hurley (@Hudsonvalleykid) reported
@Roku Wondering why my @GetSpectrum is not working. It's working with my cable.
Rdawg (@FLNCRE) reported
@Ask_Spectrum your app isn’t working. Can’t load my statements or account info. Just add that to the large list of issues I’ve had with Spectrum over the past 12 months.
RG / demonsquadgamin21 (@demonsquadgamin) reported
@Ask_Spectrum I have had no internet since last night and I have swapped equipment and they scheduled a technician to come out the 18th I can’t wait that long to be without internet me and my wife have finals due this week please help