Will insurance agents be replaced by technology?
AI Will NOT Replace Independent Insurance Agents
Job Outlook
Employment of insurance sales agents is projected to grow 8 percent from 2022 to 2032, faster than the average for all occupations. About 48,300 openings for insurance sales agents are projected each year, on average, over the decade.
No more waiting on the phone, wondering if your claim is received and being processed; digital technologies are giving customers instant feedback and helping brokers do their jobs more efficiently and effectively. Digital transformation in insurance is also helping to personalize marketing efforts.
This ability makes AI a powerful tool in providing comprehensive insurance solutions for clients. However, there are intrinsic aspects of the human touch that AI cannot replicate. The empathy, warmth, and emotional connection that human brokers establish with their clients cannot be replaced by algorithms.
As an example, responsiveness is important to policyholders and brokers. For these reasons, AI is unlikely to replace the human side of this people business and will serve as a valuable tool for the underwriter. This article was produced by Business Insurance, in collaboration with Munich Re Specialty Insurance Group.
Independent insurance agents are an increasingly important part of the insurance industry. As consumer behavior and technology continue to evolve, independent agents will continue to play a larger role in helping people find the appropriate coverage at a competitive price.
With the rise of InsurTech (insurance technology) companies, many people have started to wonder if insurance agents will become obsolete. We don't think this is a concern, as insurance agents have plenty to offer that you can't get from direct carriers or InsurTech.
Insurance is widely considered an “evergreen career,” one which typically offers excellent job security. Bureau of Labor Statistics research predicts that positions for insurance professionals will likely grow by 6% from 2021 to 2031, with approximately 32,900 new jobs per year.
The burnout rate for life insurance sales agents is high. More than 90% of new agents quit the business within the first year. The rate increases to greater than 95% when extended to five years.
Technology (or IT Risk), a subset of Operational Risk: Any risk to information technology or data or applications that negatively impact business operations. This could cover a range of scenarios, including software failures or a power outage.
What is the role of technology in the future of insurance?
Technology modernization helps insurers deliver profitable growth both through growing revenues and cutting costs. Cloud-fueled analytics solutions will help them drive growth through addressing customer demand for usage- and behavior-based insurance.
InsurTech, utilizing technologies such as AI, blockchain, and IoT, is fundamentally transforming traditional insurance processes. This transformation is enhancing underwriting, risk assessment, and customer service, leading to increased performance and improved risk mitigation.
In summary, while AI can certainly streamline and enhance various aspects of the real estate process, the complete replacement of real estate agents would be a significant shift that would require careful consideration of user needs, legal implications, and the role of human expertise in the industry.
How Will AI Affect Jobs - How many jobs will AI replace by 2030. Artificial intelligence (AI) could replace the equivalent of 300 million full-time jobs, a report by investment bank Goldman Sachs says. It could replace a quarter of work tasks in the US and Europe but may also mean new jobs and a productivity boom.
How do insurance agents use AI chatbots? An AI chatbot is often integrated into an insurance agency website and can be employed on other communication channels as well. The chatbot engages with customers to answer common questions, help with service requests and even gather information to offer instant quotes.
AI won't replace humans, but people who can use it will
"If you don't use AI, you are going to struggle since most roles will use some form of AI in the way that they act," he said. For example, many tech experts currently see AI being used as a tool that helps people boost their productivity.
AI lawyers are still in their early stages of development, and they are not yet capable of replacing lawyers in all areas of the law. However, AI lawyers are becoming increasingly sophisticated, and they are likely to automate many tasks that are currently performed by lawyers.
Currently, AI technology cannot replace human accountants, all four leaders agreed. "Right now, a machine cannot take responsibility for an audit opinion. It requires a person.
Why Insurance Companies Go Out of Business. Although the insurance industry is highly regulated, insurance companies do fail for a variety of reasons. For example, they might underprice their products and have higher-than-expected insurance claims, as long-term care insurer Penn Treaty did.
Dear Friends, Somewhere around 80% of new insurance agents hired by independent marketing organizations fail and quit within their first 12 months of getting their license. And then within 5 years, 80% of the remaining new insurance agents will struggle and quit! That is a 90% failure rate for new agents.
What is the hardest part of being an insurance agent?
Agents and brokers who listen carefully to what their clients and prospects say will be able to earn their trust, which is the hardest part of their job.
People are leaving the insurance industry
The hiring pool is limited for entry-level and experienced talent, with 65% of people leaving an insurance job also exiting the industry. The leading reason why employees quit is a need for more career development and advancement.
Insurance agents make on average $51,936 per year. The average age of an Employed insurance agent is 45.9 years old. In the next 10 years, the number of insurance agents is expected to grow by 8%.
As an independent insurance agent, you are basically your own boss. You have the freedom to decide how you want to run your business. On the flip side of that, however, you won't be given paid time off or sick days. The same goes for holidays.
- Pricing Actuary. Salary range: $120,000-$188,000 per year. ...
- Automotive Finance Manager. Salary range: $106,500-$174,000 per year. ...
- Property Underwriter. Salary range: $70,500-$166,000 per year. ...
- Claims Director. ...
- Claims Consultant. ...
- Actuary. ...
- Life Insurance Sales Agent. ...
- Casualty Underwriter.
References
- https://www.forbes.com/advisor/education/business-and-marketing/is-property-casualty-insurer-a-good-career-path/
- https://benefits.chicagolandsia.com/chicagoland-sia-blog/quietly-successful-tips-for-introverted-insurance-agents-to-excel-in-sales
- https://www.goodlifeia.com/blog/10-best-states-to-be-an-insurance-agent/
- https://www.investopedia.com/articles/personal-finance/040515/industries-will-never-go-away.asp
- https://www.hippo.com/blog/home-features-insurance-companies-fear
- https://www.rasmussen.edu/student-experience/college-life/looking-for-job-stability/
- https://www.hiration.com/interview-prep/insurance-agent-interview-questions/
- https://www.investopedia.com/financial-edge/1212/8-qualities-that-make-a-good-insurance-agent.aspx
- https://www.accenture.com/us-en/insights/insurance/fuel-future-insurance-technology
- https://www.forbes.com/advisor/life-insurance/company-out-of-business/
- https://www.propertycasualty360.com/2023/03/01/the-most-lucrative-states-to-be-an-insurance-agent/
- https://www.businessnewsdaily.com/1875-stressful-careers.html
- https://www.roi-nj.com/2024/02/22/finance/prudential-financial-to-let-go-of-145-employees/
- https://www.kqed.org/science/1985175/insurance-in-california-is-changing-heres-how-it-may-affect-you
- https://www.pacificcrestservices.com/post/5-reasons-why-independent-insurance-agents-are-the-future-of-the-industry
- https://nysscpa.org/news/publications/the-trusted-professional/article/big-four-agree-ai-will-not-replace-accountants-080923
- https://athensceo.com/news/2023/11/these-are-top-10-most-stressful-industries-america/
- https://www.quora.com/Will-AI-lawyers-obsolete-100-of-lawyers-by-2030
- https://www.docsumo.com/blog/digital-disruption-in-insurance
- https://www.staffboom.com/blog/bridging-the-insurance-talent-gap-with-outsourcing/
- https://www.propertycasualty360.com/2023/11/14/2024-insurance-industry-employment-outlook/
- https://www.marketwatch.com/guides/insurance-services/life-insurance-statistics/
- https://www.safe.security/resources/blog/what-is-technology-risk-also-known-as-it-risk/
- https://whatfix.com/blog/insurance-challenges/
- https://www.rpc.co.uk/press-and-media/what-6-key-challenges-will-insurers-face-in-2024/
- https://www.bls.gov/ooh/sales/insurance-sales-agents.htm
- https://www.investopedia.com/articles/professionals/101215/how-hard-career-selling-life-insurance.asp
- https://medium.com/@jobwanderer/the-9-hardest-most-demanding-difficult-jobs-b8c4be7e0441
- https://www.hurtinva.com/news/15-tips-for-making-a-statement-to-your-insurance-company
- https://www.nbcbayarea.com/news/local/climate-in-crisis/insurance-companines-unites-states-storms-fires/3324987/
- https://www.insurancebusinessmag.com/us/news/breaking-news/us-insurance-sector-to-lose-around-400000-workers-by-2026-466593.aspx
- https://www.dailypay.com/resource-center/blog/employee-retention-rate/
- https://www.investopedia.com/articles/financial-careers/08/become-insurance-agent.asp
- https://www.marketwatch.com/guides/insurance-services/is-life-insurance-worth-it/
- https://www.forbes.com/sites/julianteicke/2023/07/24/will-artificial-intelligence-replace-human-insurance-brokers/
- https://www.cbh.com/guide/articles/top-risk-factors-facing-the-insurance-industry-in-2023/
- https://www.cnbc.com/2023/12/09/tech-experts-say-ai-wont-replace-humans-any-time-soon.html
- https://paytm.com/blog/insurance/what-is-insurance-definition-benefits-and-types/
- https://www.indeed.com/career-advice/interviewing/insurance-interview-questions
- https://www.linkedin.com/pulse/benefits-career-life-insurance-agent-wendy-zapata
- https://www.clements.com/careers/why-insurance-career-reasons-benefits/
- https://www.easysend.io/blog/digital-transformation-and-the-future-of-work-in-insurance-opportunities-and-challenges
- https://insuranceproshop.com/2022/07/18/why-do-90-of-new-insurance-agents-quit-the-keys-to-new-agent-sales-success/
- https://www.kaplanfinancial.com/resources/career-advancement/15-reasons-insurance-agents-fail
- https://www.munichre.com/en/insights/digitalisation/ai-in-underwriting-will-grow-but-not-displace-human-experience.html
- https://www.courier-journal.com/story/money/companies/2024/02/01/company-layoffs-in-2024/72410804007/
- https://www.iamagazine.com/strategies/top-3-reasons-why-people-leave-the-insurance-industry
- https://www.linkedin.com/pulse/top-3-biggest-challenges-insurance-industries-2023-insboss-usa-inc
- https://www.insurancejournal.com/magazines/mag-features/2023/02/20/708136.htm
- https://www.ziprecruiter.com/g/Highest-Paying-Insurance-Jobs
- https://staterequirement.com/how-to-sell-insurance/how-hard-is-it-to-sell-insurance/
- https://www.businessinsurance.com/article/20220110/NEWS06/912347106/Insurance-sector-dodges-Great-Resignation-woes-employee-retention-Capital-Reloca
- https://www.wsj.com/business/layoffs-2024-companies-tracker-list-6acb4e95
- https://www.theadvisorcoach.com/7-reasons-youll-fail-as-an-insurance-agent.html
- https://www.indeed.com/career-advice/finding-a-job/best-jobs-in-insurance
- https://www.iaisweb.org/2023/12/iais-global-insurance-market-report-2023-highlights-key-risks-and-trends-facing-the-global-insurance-sector/
- https://www.jenesissoftware.com/2023/02/insurance-agents-obsolete/
- https://calmatters.org/politics/2023/09/california-insurance-crisis/
- https://global.hitachi-solutions.com/blog/insurance-digital-transformation/
- https://www.joinassembly.com/blog/comparing-employee-turnover-rates-high-vs-low
- https://www.javatpoint.com/advantages-and-disadvantages-of-insurance
- https://www.allaboutschoolleavers.co.uk/news/article/627/the-top-five-friendliest-industries-for-workers
- https://www.jenesissoftware.com/2023/01/why-insurance-agents-quit-prevent/
- https://www.agentmethods.com/insurance-agent-trends-and-statistics
- https://www.investopedia.com/terms/i/insurance.asp
- https://www.agencybloc.com/ams/customer-and-policy-management/insurance-crm/the-1-reason-clients-leave-your-insurance-agency/
- https://www.usnews.com/insurance/auto/switch-car-insurance-companies
- https://www.nexford.edu/insights/how-will-ai-affect-jobs
- https://www.kdci.co/blog/top-5-industries-most-affected-by-recession-in-2023/
- https://www.avenga.com/magazine/insurance-industry-tech-trends/
- https://www.financialresearch.gov/the-ofr-blog/2023/12/14/property-insurance-market/
- https://www.michaelpage.co.uk/advice/career-advice/job-interview-tips/why-do-you-want-this-job-examples
- https://ritterim.com/blog/the-pros-and-cons-of-selling-insurance/
- https://www.linkedin.com/pulse/20-most-notable-insurance-carrier-failures-jeff-affronti
- https://wtop.com/news/2014/04/the-most-least-common-jobs-in-the-us/
- https://www.indeed.com/career-advice/finding-a-job/is-insurance-sales-a-good-career
- https://www.staffboom.com/blog/insurance-workforce-turnover/
- https://www.spglobal.com/marketintelligence/en/news-insights/latest-news-headlines/cuts-at-property-and-casualty-carriers-drive-2023-us-insurance-layoffs-79807682
- https://www.insurancebusinessmag.com/us/guides/how-do-insurance-agents-make-money-452548.aspx
- https://www.investopedia.com/financial-edge/1112/the-least-stressful-jobs-in-the-u.s..aspx
- https://www.investopedia.com/insurance/becoming-life-insurance-agent/
- https://smallbusiness.chron.com/advantage-disadvantage-insurance-39117.html
- https://www.linkedin.com/pulse/stress-awareness-insurance-industry-avyst
- https://www.insurancebusinessmag.com/us/guides/is-life-insurance-a-good-career-path-452033.aspx
- https://www.reckon.news/news/2023/03/insurance-companies-are-fleeing-climate-vulnerable-states-leaving-thousands-without-disaster-coverage.html
- https://www.agentforthefuture.com/topics/technology/unlocking-digital/ai-chatbots-for-independent-insurance-agents/
- https://www.insurancejournal.com/news/national/2024/01/03/754107.htm
- https://www.sitkins.com/blog/why-people-can-t-stand-insurance-and-what-you-can-do-about-it
- https://www.liferay.com/blog/customer-experience/4-challenges-in-moving-to-digital-insurance
- https://www.theguardian.com/technology/2022/jun/22/amazon-workers-shortage-leaked-memo-warehouse
- https://learnandserve.org/why-being-an-insurance-agent-is-a-great-career-choice/
- https://www.insurgrid.com/blog/how-selling-insurance-can-make-you-a-millionaire
- https://www.resourcepro.com/blog/navigating-the-insurance-talent-crisis-for-a-resilient-future/
- https://www.enrich.org/blog/top-challenges-insurance-companies-are-facing-today-and-how-market-leaders-are-solving-them/
- https://www.bcs-eo.com/article/managing-stress-as-an-insurance-agent
- https://www.propertycasualty360.com/2019/08/23/solving-the-insurance-industrys-turnover-rate/
- https://www.insurancebusinessmag.com/uk/news/breaking-news/brokers-struggle-with-soaring-stress-levels--ecclesiastical-463170.aspx
- https://www.beckersasc.com/asc-news/healthcares-10-most-stressful-jobs.html
- https://www.insureon.com/blog/why-choose-an-insurance-career
- https://www.insurancebusinessmag.com/us/guides/insurance-agent-salary-everything-you-need-to-know-448450.aspx
- https://www.applauz.me/resources/how-to-calculate-employee-turnover
- https://www.linkedin.com/pulse/can-ai-truly-replace-real-estate-agent-abhishek-nair
- https://www.cfnc.org/news/10-best-careers-for-the-future-highest-paying-in-demand/
- https://agentsync.io/blog/compliance/how-a-slowing-economy-will-impact-insurance-regulations
- https://amtrustfinancial.com/resource-center/insurance-career-tips/why-working-in-insurance-is-awesome
- https://www.aon.com/en/insights/reports/global-risk-management-survey/top-risks-facing-insurance-organizations