Need to pay your water/sewer bill? Make a payment online through GR PayIt or explore your other options.
Is your bill higher than expected? Leaks are the most common reason for big spikes in your water cost. If you have a leak, we want to help you find it and fix it. We have tips forWater Leak Detection. And if you think your bill is high because of a leak, you canRequest a Water Leak Credit.
Online
Step 1.Before we get started
A couple of notes on GR PayIt:
- Security. Rest assured that your payment information is encrypted when it's submitted and securely stored by a third party. These practices are PCI DSS compliant.
- Goodbye processing fees.There are no processing fees when making payments for water bills, paying for parking tickets or adding funds to your refuse account in GR PayIt.
Step 2.Payment timeline
When you make a payment through GR PayIt, the payment goes through the following business day by noon. If you make a payment on a holiday, it'll be posted the following business day by noon. Check out the water bill payment options to decide which one works best for you.
Was your water turned off for nonpayment?We're not able to turn yourwateron again until your full balance payment posts to your account.We recommend youpay your full balancein person at City Hall so the payment posts immediately. If you pay online or via mail there'll be a delay from one to several days.
Step 3.Payment date
Need more time? We can extend your due date by 4 days if all of these apply to you:
- Your account is in good standing
- Your bill is not past due
- You call before your bill due date
Call us to determine if you're able to extend your due date. Our number is in the Contact Us section of this page. We're open Monday through Friday 8:00 am - 5:00 pm. Keep in mind that we're closed on weekends and holidays.
Step 4.Decide your payment option
You can pay online with credit/debit card (Visa, MasterCard, Discover, and American Express) or eCheck. You can also have your bill amount automatically deducted from your checking or savings account if you signup for autopay (see step 8).
Step 5.Make your payment
Login to GR PayIt and create a user account. Use the Water Bot to link your water account (you may link more than one water account to your user account). Choose your method of payment. We'll process your payment with no added fees.
Pay it online
Step 6.Sign up for autopay
Set up autopay in GR PayIt. Once you're set up, the full amount of your water/sewer bill will be deducted from your checking or savings account. Paying your water bill in GR PayIt means no added fees!
If your check is returned for non-sufficient funds (NSF) you'll be responsible to pay your bank charges and an additional $30 returned fee to the City.
Step 7.Enroll in paperless billing
You can go green and stop receiving paper bills in the mail by signing up for paperless billing. Simply “Manage eBilling” to enroll your water account in paperless bills. We’ll email you when your new bill is ready. If you wish to start receiving paper bills again, the Water Bot can help you unenroll from paperless billing.
Step 8.View your current or past water bills
You can use eServices to get a copy of your current or previous water bills. We'll walk you through how to create an account or log in to view current or past water bills.
Step 1.Payment date
Need more time? We can extend your due date by 4 days if all of these apply to you:
- Your account is in good standing
- Your bill is not past due
- You call before your bill due date
Call us at 311 or 616-456-3000 to determine if you're able to extend your due date. We're open Monday through Friday 8:00 am - 5:00 pm. Keep in mind that we're closed on weekends and holidays.
Step 2.Preparepayment
Make your check or money order out toGrand Rapids City Treasurer. Write your account number on the memo line of the check or money order. Keep in mind that it takes 5-7 business days for the US Postal Service to deliver mail to us. Make sure to mail your payment at least 5-7 business days before your payment is due.Check out the water bill payment optionsto decide which one works best for you.
Was your water turned off for nonpayment?We're not able to turn yourwateron again until your full balance payment posts to your account.We recommend youpay your full balancein person at City Hall so the payment posts immediately. If you pay online or via mail there'll be a delay from one to several days.
Step 3.Mail your payment
Mail your check or money order (with your account number written in the memo line) to Grand Rapids City Treasurer at the address listed in the Contact Us section.
Step 4.We'll process your payment
We process payments 2 business days after we receive them in the mail. The only exception is if there's missing information. If we see that you missed some information, we'll call or email you to resolve it and process your payment.
Step 5.Review the payment processing schedule
The length of time it takes for us to apply your payment varies depending on the day you pay. Review below to find out when you can expect your payment to post.
We Receive Payment on a Weekday
MONDAY 12:00 AM - 11:59 PM
Payment posts Wednesday by noon
TUESDAY 12:00 AM - 11:59 PM
Payment posts Thursday by noon
WEDNESDAY 12:00 AM - 11:59 PM
Payment posts Friday by noon
THURSDAY 12:00 AM - 11:59 PM
Payment posts Monday by noon
We Receive Payment on a Weekend
FRIDAY 12:00 AM - 11:59 PM
Payment posts Tuesday by noon
SATURDAY 12:00 AM - 11:59 PM
Payment posts Tuesday by noon
SUNDAY 12:00 AM - 11:59 PM
Payment posts Tuesday by noon
Phone
Step 1.Payment date
Need more time? We can extend your due date by 4 days if all of these apply to you:
- Your account is in good standing
- Your bill is not past due
- You call before your bill due date
Call us at 311 or 616-456-3000 to determine if you're able to extend your due date. We're open Monday through Friday 8:00 am - 5:00 pm. Keep in mind that we're closed on weekends and holidays.
Step 2.Prepare your payment
You can pay by phone with credit/debit card (Visa, MasterCard, or Discover). There are no fees for water/sewer bill payments over the phone.Check out the water bill payment optionsto decide which one works best for you.
Was your water turned off for nonpayment?We're not able to turn yourwateron again until your full balance payment posts to your account.We recommend youpay your full balancein person at City Hall so the payment posts immediately. If you pay online or via mail there'll be a delay from one to several days.
Step 3.Give us a call
We use a third party called ACI Payments, Inc. to take payments over the phone. Call 1-877-495-0333 and select option 2 to make your payment. You'll need to have your water account number ready. You can find this:
- On your bill
- By looking it up here
- By calling 311 or 616-456-3000. We're open Monday through Friday 8:00 am - 5:00 pm. Keep in mind we're closed on weekends and holidays
It takes 2 business days for your payment to post to your account. If you make your payment on the weekend or on a holiday the payment will post two business days later.
Step 4.Review the payment processing schedule
The length of time it takes for us to apply your payment varies by how you pay. Review below to find out when you can expect your payment to post.
We Receive Payment on a Weekday
MONDAY 12:00 AM - 11:59 PM
Payment posts Wednesday by noon
TUESDAY 12:00 AM - 11:59 PM
Payment posts Thursday by noon
WEDNESDAY 12:00 AM - 11:59 PM
Payment posts Friday by noon
THURSDAY 12:00 AM - 11:59 PM
Payment posts Monday by noon
We Receive Payment on a Weekend
FRIDAY 12:00 AM - 11:59 PM
Payment posts Tuesday by noon
SATURDAY 12:00 AM - 11:59 PM
Payment posts Tuesday by noon
SUNDAY 12:00 AM - 11:59 PM
Payment posts Tuesday by noon
In Person
Step 1.Payment date
Need more time? We can extend your due date by 4 days if all of these apply to you:
- Your account is in good standing
- Your bill is not past due
- You call before your bill due date
Call us at 311 or 616-456-3000 to determine if you're able to extend your due date. We're open Monday through Friday 8:00 am - 5:00 pm. Keep in mind that we're closed on weekends and holidays.
Step 2.Bring payment
You can pay in person with cash, check, money order, or credit/debit (Visa, MasterCard, Discover, or American Express). Make checks out toGrand Rapids City Treasurer.Check out the water bill payment optionsto decide which one works best for you.
Was your water turned off for nonpayment?We're not able to turn yourwateron again until your full balance payment posts to your account.We recommend youpay your full balancein person at City Hall so the payment posts immediately. If you pay online or via mail there'll be a delay from one to several days.
Step 3.Park and Pay at City Hall
Pay in person at City Hall to have your payment immediately posted to your account. We'll validate 30 minutes of free parking in the Government Center Ramp while you make your payment. We'll give this to you at the counter. We don't validate for metered parking.
CITY HALL
Monroe Level Storefront
300 Monroe Ave NW
Grand Rapids, MI 49503
View Map
HOURS
- Monday - Friday: 8:00 am - 5:00 pm
- Weekends and Holidays: Closed
Step 4.Drop off your payment after hours
Pay when it's convenient for you and drop off your check or money order payment in the dropbox. We empty the dropbox at 8:00 am and process payments in 2 business days. If you drop off your payment after 8:00 am, we'll collect and process it two business days after that.
You can find the dropbox across the street from City Hall at 300 Ottawa Ave NW.
Ottawa is a one-way street heading south and the dropbox will be on your left, the east side of the street.
Step 5.Review the payment processing schedule
The length of time it takes for us to apply your payment varies depending on the day you pay. Review below to find out when you can expect your payment to post.
We Receive Payment on a Weekday
MONDAY 12:00 AM - 11:59 PM
Payment posts Wednesday by noon
TUESDAY 12:00 AM - 11:59 PM
Payment posts Thursday by noon
WEDNESDAY 12:00 AM - 11:59 PM
Payment posts Friday by noon
THURSDAY 12:00 AM - 11:59 PM
Payment posts Monday by noon
We Receive Payment on a Weekend
FRIDAY 12:00 AM - 11:59 PM
Payment posts Tuesday by noon
SATURDAY 12:00 AM - 11:59 PM
Payment posts Tuesday by noon
SUNDAY 12:00 AM - 11:59 PM
Payment posts Tuesday by noon
