How can I release my payment(s) on hold? (2024)

Log in to your account to see if you can help to release your payments on hold. If you don’t have this option, we’ll hold your payment for up to 21 days.

You may be able torelease eligiblepayments by following one of thebelow steps:

1. Add Tracking. Use one of our approved shipping carriersand we’ll release the holdapproximately24 hours after the courier confirms deliveryto the buyer’s address.
2. Update the order statusif the held payment is for a service or intangible item (e.g.piano lessons, e-book).We'll release the hold 7 days after you confirm the order status as Completed.
3. Printshipping labelswith us. We’ll track the item and release the holdapproximately24 hours after the courier confirms deliveryto the buyer’s address.

In rare cases, after these steps are completed, we may need to hold the payment for up to 21 days. For example, this can happen if we notice an unusual change in your selling patterns.

Toadd tracking information orupdateanorder status:

1. Go to yourActivity.
2. Find thepurchaseyouwantto updateandclickGet your money.If you sold a product,choose“Product”to add tracking information or printashipping label.If you sold an intangible item or service,choose“Service or virtual product”toupdatetheorder status.You can update the order statustoCompleted, Pending, or Canceled.
3. ClickSubmit.