FAQs: Frequently Asked Questions (2024)

Shoot us an email: customerservice@hypeandvice.com

Give us a call: (213) 819-0466

Please understand messages are responded during working hours.

Hype and Viceproducts are made to order especially for you! Please allow up to 10 days to receive an email with a tracking number. If it's been more than 10 days, please note that production times can be delayed during high volume sales times. Don't worry! Your order is still in production and you WILL receive that tracking email very soon.

We do this as an effort to reduce waste and offer more styles that will fit you best. Please take this into consideration when ordering♡

Orders must be canceled within 24 hours of ordering to receive a full refund. If your order has been fulfilled we are unable to cancel it.

All orders aremade to order in-house within 3-5 business days of your order date and then shipped via UPS/USPS. Domestic shipping times are currently within 3-7 business days. The shipping time does not account for our processing time. Production and delivery times may increase during holidays and other times of high sales volumes.

Please note that once the package has left the building, we have no control over carrier delays.

Unfortunately, we cannot expedite orders at this time. They are made to order especially for you and are produced in the order we receive them. They are shipped via UPS or USPS. Domestic shipping times are currently within 3-7 business days. Processing and shipping times may fluctuate during holidays and periods of high order volumes. Please note that once the package has left the warehouse, we have no control over carrier delays.

We send you a tracking number as soon as your order is shipped, but it may take 1-2 business days for the carrier to scan your order into their system and for updates to appear on their website. Please allow 2 business days for this process.

In case your order has shown progress and then stopped, please note that carrier services are currently experiencing high volumes and understaffing. Allow a few days for the tracking to update, and you'll likely see movement after that.

If there's been no movement for more than 7 days, please email us at customerservice@hypeandvice.com

Orders must be canceled within 24 hours of ordering to receive a full refund. If your order has been fulfilled we are unable to cancel it.

We can help you make changes to your order if we have not shipped it yet. If you wish to change or remove an item, please notify us within 24 hours of placing the order. Please email us at customerservice@hypeandvice.com so we can help you. If we have already shipped your order you may process an exchange or return once you receive it.

Please provide the accurate delivery address and delivery instructions when placing your order. Hype and Vice is not obligated to resend orders to the correct address at our expense if an incorrect address is entered. If your order has not been shipped yet, email us ASAP at customerservice@hypeandvice.com

We apologize for any issues with your order! Please email us at customerservice@hypeandvice.com with a description of the problem and photos of the product and we would be happy to help you with a resolution.

Packages can occasionally be scanned incorrectly by the carrier or experience delays, but in the majority of cases, they do show up a few days later. For this reason, we must wait for 6 business days after the delivery date before filing a claim with the carrier.

If, after this 6-day period, you still haven't received your order, please email us at customerservice@hypeandvice.com, and we'll assist you with the next steps.

Please visit ourReturnspage

*Orders placed November 7th through December 28th have an extended return window until January 21st

Click for Size Chart

We're continuously working on improving our sizing. Our styles run true to size but if you are in between sizes, we recommend sizing up.

We try to restock our best-sellers often. You can stay in the loop by signing up for notifications. Just go to the product page and select the size you need. Then, click on the "Get Notified When We Restock" button to receive an email as soon as the item is back in stock. Stay tuned to our social media (@hypeandvice) where we announce new drops and restocks

At this time we only have the licenses (school's permission) to sell and distribute for the above schools. Trust us that we are working extremely hard to get to all of the schools as fast as possible - but it's a work in process. We are launching new schools very soon 😉 ! But for now you can shop our Shop Hype and Vicesection.

Yes, we do custom orders! Email us at management@hypeandvice.com for inquiries (minimum is 48 pieces per style)

Yes, please visit our wholesale page

Yes, email us and we'll be happy to give you a discount (minimum of 30 pieces).

We love to feature our community! Please tag us on your picturesto be reposted.

Yes, please visit our affiliate page

Yes, we love to collaborate with a brands or influencers that fit our style. Send us an email at social@hypeandvice.com

Email us: customerservice@hypeandvice.com

We would love to help you with anything you need! We usually take 1 business day to respond so we appreciate your patience.

FAQs

FAQs: Frequently Asked Questions? ›

A frequently asked questions (FAQ) list is often used in articles, websites, email lists, and online forums where common questions tend to recur, for example through posts or queries by new users related to common knowledge gaps.

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What are some common FAQ questions? ›

Some common examples include questions about service hours, shipping and handling, product details, return policies, etc., depending on the industry. You can have different FAQ sections for different pages of your website. Your FAQ page demonstrates how well you understand your customers.

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What is frequently asked questions FAQ document? ›

An FAQ page (short for Frequently Asked Question page) is a part of your website that provides answers to common questions, assuages concerns, and overcomes objections. It's a space where customers can delve into the finer details of your product or service, away from your sales-focused landing pages and homepage.

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What is the purpose of FAQs frequently asked questions? ›

Frequently asked questions, or FAQs as they are known, are a great way to improve your customer's experience of your website. It allows you to answer the questions that are most commonly asked surrounding your product or service. At the same time, there are also many other benefits to having FAQs on your website.

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What are general FAQs? ›

What is General FAQ? It is a collection of common questions and answers not specific to a product, feature, or service. They usually cover payment policies, how to contact customer support, and refund policies.

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What are good questions for a Q&A? ›

Here are some of our favorite questions in 2021:

What do you miss most about working in the office?
What's the best piece of advice you've ever been given?
What's your favorite book?
The pandemic is officially over and you can have one free ticket to anywhere in the world. ...
What's the strangest thing you've ever eaten?

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What is General FAQ? ›

An FAQ (Frequently Asked Questions) page is a key part of a knowledge base because it addresses the most common questions customers have and is useful to customers at all stages of the customer journey. FAQs start with a question and then answer it concisely.

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How many questions should a FAQ have? ›

Fewer than five questions might indicate you haven't done your research… or that you didn't need an FAQ to begin with. Fielding dozens of questions isn't good either, but if they're all necessary, consider splitting your FAQ into multiple pages.

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Do FAQs have to be questions? ›

Your FAQ information doesn't necessarily have to appear in the traditional question-and-answer format. That format is useful when customers look up their problems on a page, but your goal is to address the problem before the customer ever experiences it.

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What does FAQs offer? ›

It stands for frequently-asked questions, and it's a page on a website that gives quick answers to customer questions. The idea is to keep the answers short and direct so that people find info quickly.

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Does FAQ mean facts and questions? ›

abbreviation for frequently asked question: a question in a list of questions and answers intended to help people understand a particular subject: If you have any problems, consult the FAQs on our website.

Learn More ›

How do you explain FAQs? ›

A frequently asked questions (FAQ) list is often used in articles, websites, email lists, and online forums where common questions tend to recur, for example through posts or queries by new users related to common knowledge gaps.

See Details ›

What are the most commonly asked questions? ›

100 Most Asked Questions on Google