Crypto Assets | The Department of Financial Protection and Innovation (2024)

What We Do

Monitor complaints

When should I contact the DFPI?

Whether your financial loss is $5 or $50,000, you can contact us about your experience with a financial product or service, including crypto assets exchanges, wallets, or ATMs. If you sense something is wrong and you’ve had issues connecting with a service provider, please let us know.

What do I need to provide?

Gather your information before you file your complaint, including your account information, the company or individuals you corresponded with, any contracts and related paperwork and your attempts to resolve any issues.

We never ask for a person’s immigration status or private information like a social security number. If it’s easier, you can also have someone file the complaint on your behalf with express written authorization.

Review complaints

How will my complaint be handled?

If we think an issue can be resolved by reaching out to a financial service provider, we’ll work to get a resolution on your behalf. If the complaint involves activity that we think may be illegal, we’ll send your complaint to our enforcement division who will review and take appropriate next steps, which may involve reaching out to other state and federal agencies or regulatory organizations. While we work to carefully review every complaint, we cannot guarantee that we will be able to resolve your issue.