FREQUENTLY ASKED QUESTIONS
Our office is open, and we continue to monitor the developments of the 2019-nCov Coronavirus to ensure the safety of our future, and current residents. We are here for you and encourage you to reach out to us via email, messenger, or by phone.
-Telephone (714) 545-6300
-Email (atwatercove@amcllc.net)
Yes, we are currently offering in-person tours with one of our leasing professionals, as well as fully virtual leasing option for those who would prefer this option to visiting our community in person. We are here to answer any questions you may have, and look forward to helping you find the apartment you’re dreaming of.
We would like to introduce residents to our online resources and encourage the use of our online payments. Please see https://www.amcrentpay.com for more information and to enroll.
Yes, we are still here for you! Regular maintenance requests and emergency requests are being addressed by our well-trained maintenance staff. In any event, our employees are required to confirm no one is sick with flu-like symptoms in the unit before completing the request. If you are ill, please understand we may not be able to complete your request until a later date and you inform everyone in the household has been symptom-free for at least fourteen days. If we do not hear back from you, we will follow up to check your health status, maintenance needs, and schedule a maintenance visit.
Emergency Work may include; lack of hot water, electrical power outage, water leaks, broken windows or doors, stove or refrigerator not working, toilet overflowing, AC not cooling with the outside temperature over 82 degrees and heater not heating if the outside temperature is below 65 degrees. Regardless of the work order, we ask that you contact the office so we may find a solution to your concern.
As we all continue to navigate this ever-evolving scenario, we have implemented a “no handshake policy" to help prevent the spread of germs. In case of an emergency, we ask that residents confirm we have the correct information on file such as your current phone number, employer, employer’s phone number, as well as your emergency contacts.
•If you are sick, stay at home
•Emphasize respiratory etiquette and hand hygiene (i.e. cover nose and mouth when coughing, wash hands regularly with soap and warm water for 20 seconds and use alcohol-based hand sanitizer when soap and water are not available.)
•Clean and disinfect frequently touched objects and surfaces using a household cleaning spray or wipe.
HELP STOP COVID-19
- STAY home as much as you can
- KEEP a safe distance
- WASH hands often
- COVER your cough
- SICK? Call ahead
PLEASE REMEMBER WE ARE ALL IN THIS TOGETHER!
Our residential community continues to closely monitor the potential impact of COVID-19 (Coronavirus). We have been proactively increasing sanitization of all common areas and communicating best practices to our team and residents. We will continue to keep you informed of any updates. Please consider visiting the CDC's website https://www.cdc.gov/ for additional information and guidance.
We would like to introduce residents to our online resources and encourage their use by waiving online payment fees for a limited time. Please see https://www.amcrentpay.com/ for more information and to enroll.
More information for Residents
Nuestra comunidad residencial continúa monitoreando de cerca el impacto potencial de COVID-19 (Coronavirus). Hemos estado proactivamente aumentando la desinfección de todas las áreas comunes y comunicando las mejores prácticas a nuestro equipo y residentes. Continuaremos manteniéndolo informado de cualquier actualización. Considere visitar el sitio web de los CDC https://www.cdc.gov/ para obtener más información y orientación.
Nos gustaría presentarles a los residentes nuestros recursos en línea y alentar su uso al renunciar a las tarifas de pago en línea por un tiempo limitado. Consulte https://www.amcrentpay.com/ para obtener más información y para inscribirse.
Más detalles para residentes sobre COVID-19
SiteMap
Call Us
(714) 545-6300
Address
425 Merrimac Way
Costa Mesa, CA 92626
Office Hours
Monday - Saturday: 09:00 AM - 06:00 PM
Sunday: Closed
