Cash App Support (2024)

Cash App Support (1)Cash App

Opening and utilizing your Cash App Investing account can come with a lot of different questions. You may wonder about what happens when you sell a stock; or how money moves to and from your Cash Balance. This article covers the basics of your Cash App Investing account and what you should know when opening your account.

What is a Cash App Investing account?

When you start investing with Cash App, you create a brokerage account with Cash App Investing LLC. Opening a brokerage account, sometimes referred to as an Investing account, allows you to buy and sell stocks and exchange traded funds (ETFs).

A few things to keep in mind about your Investing account:The balance associated with your Investing account is different from your Cash App balance. This “stock balance” is the total current value of investments you’ve made. The securities in your Investing account are held by a third-party custodian, DriveWealth, LLC. The value of your Investing account is shown separately from your general Cash App balance.
When making a stock or ETF purchase, funds from your Cash App Balance are used to purchase the stock or ETF. If more funds are needed to cover the remainder of the transaction, they are pulled from your linked debit card to your Cash App Balance.
Any purchased stock or ETF bought through Cash App Investing LLC is held by our carrying broker, DriveWealth, LLC.

What happens to my Cash App Balance when I sell a stock?

Once your stocks and/or ETFs are officially sold, the funds from the sale(s) will be automatically transferred to your Cash App Balance. In other words, the Cash App Investing account holds the stocks or ETFs that you purchase, but it does not hold the funds you receive when you sell your shares. Once you sell your shares, those funds go to your Cash App Balance for you to use on Cash App however you like, including Cashing Out to your linked bank account.

Once the funds from stock sales are placed in your Cash App Balance, they are available to use. You can choose to buy more stocks, spend it on your Cash Card, send money to friends and family, or instantly Cash Out to your linked bank account, those funds are yours to spend.

Will my stock be bought or sold at a specific time?

Executing your stock transactions relies on market hours and holidays. In other words, trades may not happen as soon as they are scheduled. If you buy or sell stocks or ETFs outside of market hours, your sales proceeds will not be available in your Cash App Balance until the trade can be completed during the next market hours.

What is a zero-balance account and why is my Investing account considered one?

Cash App Investing accounts are considered “zero-balance” accounts. A zero-balance account (ZBA) is an account that maintains a cash balance of $0, but whenever you choose to buy stocks or ETFs, the purchase amount is transferred from your funding account (such as your Cash App Balance) to use for stock and/or ETF purchases within your Cash App Investing account. When you sell stock or ETFs, the proceeds of that sale (a “free credit balance”) are automatically transferred out of your Investing account at DriveWealth and to your Cash App Balance.

In the Cash App Investing Customer Account Agreement, you authorize and issue a standing instruction to Cash App Investing and the Carrying Broker to initiate transfers of funds out of your Cash App Investing Account into your Cash App Balance whenever there is a free credit balance. Your Cash App Balance is not Securities Investor Protection Corporation (“SIPC”) protected, but it may be subject to other protections. Your Cash App Balance funds may be eligible for FDIC insurance, see here for more details.

Broker-Dealer Disclosures

Brokerage services by Cash App Investing LLC, member FINRA/SIPC, and a subsidiary of Block, Inc. formerly known as Square, Inc. Investing and purchasing bitcoin involves risk; you may lose money. Bitcoin trading is offered by Block, Inc. Cash App Investing does not trade bitcoin and Block, Inc. is not a member of FINRA or SIPC. For additional information, see the Bitcoin and Cash App Investing disclosures.

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Cash App Support (2024)

FAQs

Cash App Support? ›

Q: Does Cash App have customer service support? Check out Contact Cash App Support here for all the ways you can reach out. You may also reach Cash App's support team at 1 (800) 969-1940.

Does Cash App have a 24 hour customer service number? ›

How do I call Cash Support on the phone? You can reach Cash Support by calling 1 (800) 969-1940. We're here to help every day from 9 AM to 7 PM ET.

How do I contact Cash App support? ›

You can also call us at 1-800-969-1940, please note (1) this is the only phone number customers can call for Cash App support, and (2) a Cash App representative will never ask you for your password, PIN, social security number or full debit card number.

Will Cash App refund money if scammed? ›

In conclusion, Cash App does have a refund +1-844-200-1141/1 (800) 969-1940 policy in place for users who have been scammed. If you believe you have been a victim of or unauthorized transactions, contact Cash App's customer support +1-844-200-1141/1 (800) 969-1940 team immediately to report the issue.

How do I recover my Cash App account? ›

To recover your account:
  1. Log out of the current account to get back to the login screen.
  2. Select the “...” icon for more settings at the top-right corner of the screen.
  3. Select “Get help logging in”
  4. Choose how we should look up your account.
  5. Complete any of the prompts to confirm and verify your account.

How do I get my money back from Cash App? ›

Cash App can't cancel or refund a payment after it has been completed. If you sent money to the wrong account, ask the recipient for a refund: Tap the Activity tab on your Cash App home screen. Select the payment in question and tap Completed.

Do you have to pay a fee to receive $3,000 on Cash App? ›

Sending and receiving money is totally free and fast, and most payments are deposited directly to your bank account in minutes.

How long does Cash App support take to respond? ›

The response time of customer support of Cash App depends upon the method of contacting. In live chat support, they respond immediately. On the other hand, they take 3-5 business days to respond to an email while on social media they usually reply to questions on the same day or within 24 hours.

How to get money out of a locked Cash App? ›

The first thing you should do when trying to withdraw money from a locked Cash App account is contact customer support. They may be able to assist you in unlocking the account or provide alternative solutions for accessing your funds.

Can I dispute a Cash App payment? ›

For Payments originating from a linked instrument, Customers may file Disputes directly with their issuing financial institution or with Block directly through Cash App. For Payments originating from a Cash App stored balance, Customers must file Disputes with Block directly through Cash App.

Can someone send me $5000 on Cash App? ›

Understanding these limits is crucial for users who need to make larger transactions, whether it's sending money to friends, paying for services, or transferring funds to another account. By default, Cash App allows users to send up to $250 within any seven days and receive up to $1,000 within any 30 days.

Is cash flipping illegal? ›

Criminal record: Participating in fraudulent financial activities is against the law. Anyone caught engaging in such schemes can be prosecuted, leading to fines, penalties, and potential imprisonment. Identity Theft Risk: Money flipping scams frequently require individuals to share personal and financial information.

How to get free money on Cash App? ›

You and your friends can both get bonuses when they use your Cash App referral code to sign up for Cash App. For both of you to claim your referral bonus, your friend must complete the following steps from your text invite. If you're within ages 13-17, you'll need a parent or guardian to sponsor you.

How do I speak to a live person at Cash App? ›

Contact us
  1. Start a ChatOpen your mobile app to chat.
  2. Start a ChatOpen your mobile app to chat.
  3. Call us at (800)-969-1940Available daily, 9 AM-7 PM ET.

Can you have two Cash App accounts with the same phone number? ›

If your phone number is associated with another account, or if someone else used your number to set up their account and you now need to set up your own, we may need additional info from you to transfer your number to your current account.

Can I delete my Cash App account and make a new one? ›

Once you've deleted your Cash App account, you can't recover it – but you always have the option of creating a new account using the same bank account, phone number, and email address. This, however, won't restore the payment history of your previously deleted Cash app account.

Can you talk to people on Cash App? ›

Can I message anyone on Cash App? Yes, Cash App allows users to message anyone within the platform, providing a convenient way to communicate.

How to report someone on Cash App and get money back? ›

How do I file a dispute?
  1. Go to the Activity tab on your Cash App home screen.
  2. Select the transaction in question and select the three dots (…) in the top right corner of the screen.
  3. Select Need Help & Cash App Support.
  4. Select Dispute this Transaction.

What is the 24 hour limit on Cash App? ›

You can receive up to $25,000 per direct deposit, and up to $50,000 in a 24-hour period. Cash App makes direct deposits available as soon as they are received, up to two days earlier than many banks.

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